E-Visit, a feature inside your MyChart account, is a convenient way to securely submit a question regarding a health concern and receive a response from your provider, with either a treatment plan or the next steps for your care.
If your provider orders an E-Visit after reviewing your medical question, you will answer a series of questions about your current symptoms and/or concerns. After reviewing your responses – along with a review of your medical history – your provider will send you a message with the recommended next steps for your care, possibly saving you the time of a video visit or an in-person visit.
Click here to download instructions on how to submit a medical question toward a potential E-Visit appointment. If the condition is treatable by an E-Visit, the provider will order an E-Visit appointment
After you submit a medical question, a provider will review the information. If the condition is treatable by an E-Visit, the provider will order an E-Visit appointment. This will begin the process of collecting more information through questionnaires, resulting with the physician providing a diagnosis and treatment plan. If the condition is more appropriate for an in-person appointment, the provider will respond with this recommendation.
No. E-Visits are asynchronous, meaning the visit does not take place in real-time. There is no face-to-face component to the visit; however, patients can attach a photo to messages if desired.
Return to MyChart and go to the Messaging Center to then find your provider’s response with instructions for the treatment plan. If a prescription is part of the treatment plan, please refer to your Medications page to get more details on the prescription.
E-Visits are available to patients with a My Memorial Hermann account currently located in the state of Texas. If the E-Visit is for a minor, the parent or legal guardian must also have an account linked to the minor’s account.
If you need to create an account, email DigitalSupport@memorialhermann.org or call (713) 222-CARE (2273) from Monday to Friday, 8 a.m. to 5 p.m. CST.
Patients can submit a medical question in the Messaging Center of MyChart anytime – 24 hours a day, 7 days a week.
Providers respond during normal business hours, Monday - Friday from 8 a.m. to 5 p.m.; however, it may take up to two business days to receive a response.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Yes. Your provider will give a personalized treatment recommendation. If the provider determines that a prescription is appropriate, they will prescribe medication; however, your provider will not prescribe controlled substances, including narcotics, during an E-Visit.
The charge for a My Memorial Hermann E-Visit will depend on your insurance. Please check with your insurance carrier to determine your coverage. The cost of an E-Visit varies, please contact your provider for additional information regarding the cost. If your E-Visit cannot be completed for any reason, you will not be charged.
Email DigitalSupport@memorialhermann.org or call (713) 222-CARE (2273) from Monday to Friday, 8 a.m. to 5 p.m. CST.
Some non-employed affiliated physicians use Community Connect, an extension of Memorial Hermann's Epic System, as their medical record.
Note: At Memorial Hermann Health System, we are dedicated to protecting the information of our patients. The proxy process was designed to comply with state and federal privacy laws. Parents accessing the My Memorial Hermann and Epic MyChart patient portal are able to see portions of medical record for patients ages 13-17. Parents may contact the Memorial Hermann Release of Information Department directly at (713) 222-CARE (2273) or online at Request Medical Records to request a complete copy of their child’s medical records.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.